Job Title:  Process Improvement Analyst

What You Need To Know

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier wine and spirits distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

The reputation of Southern Glazer’s is well-established, and it's no surprise that we are regularly recognized for our culture. Southern Glazer’s has been recognized by Newsweek as one of America’s Greatest Workplaces for Inclusion and Diversity, as well as for Women and Parents and Families. These accolades speak volumes about our commitment to creating a supportive and inclusive culture of belonging for all employees.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Overview

The Process Automation Specialist improves, through automation, business processes in support of the National Customer Care Center (NCC) initiatives, as well as, helps to identify efficiency opportunities. Builds and develops reporting tools and applets in support of NCC initiatives, helps identify efficiency opportunities in and across 14+ markets, and improve processes affecting all facets of the business.

Primary Responsibilities

• Design and build custom software/applets to optimize employee functionality
• Demonstrate and maintain expertise in query, reporting, automation, and presentation tools
• Create automation processes to gather data from databases and format into reports, scorecards, etc. based on communicated requirements
• Create/develop automated reporting tools for use with call center systems (Cisco, Calabrio, etc.)
• Recommend, build, and present ROI business cases for various alternatives relating to system and project improvements for how different functional areas interact with various software and tools to complete a task
• Assist with data visualization and dashboard solutions to identify and clarify business performance issues
• Recommend and build systems and processes that best meet information needs and account for platform constraints and limitations
• Gather information, perform discovery, document current business processes, gather and analyze supporting data covering various aspects of the business as it relates to the National Call Center
• Establish and execute test plans to ensure data and system integrity for reporting and analytics
• Identify reporting or process inefficiencies to pursue opportunities for increased efficiencies through full automation, partial automation, or other technologies in standardization, cost reduction, compliance with corporate standards, and the promotion of best practices
• Gather data and format reports, metrics, scorecards, etc. to support Executive Management and business
• Serve as liaison with National Continuity of Business team to develop plans for the NCC to support any division using the Sapphire system
• Support management within the NCC, work collaboratively and cross-functionally with commercial, operational, financial, and strategic leaders to pursue opportunities for increased efficiencies and promotion of best practices
• Performs other job-related duties as assigned

Minimum Qualifications

• Ability to create within coding languages: VBA, C#, C++
• Firm understanding of DB2 for I-series, SQL, Informix, Office Interop
• Strong technical writing skills
• Advanced level knowledge of Microsoft Office Suite (Excel, Word, and Access)
• Strong Analytical skills; emphasis in Statistics, Quantitative Methods of Business and Information Technology a plus
• Must be able to complete work and be held responsible for various on-time deliverables
• Must be able to communicate and professionally voice personal opinions about solutions/recommendations to various levels of management
• Ability to Travel: 10%

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.