Job Title:  HVOE (High Volume Order Entry) Rep

What You Need To Know

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier wine and spirits distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

The reputation of Southern Glazer’s is well-established, and it's no surprise that we are regularly recognized for our culture. Southern Glazer’s has been recognized by Newsweek as one of America’s Greatest Workplaces for Inclusion and Diversity, as well as for Women and Parents and Families. These accolades speak volumes about our commitment to creating a supportive and inclusive culture of belonging for all employees.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

Compensation begins at $18/hr, after 6 months there is a $1 increase to $19/hr, then every 6 month a $.50 increase until reaching $22/hr  – increases all performance based.

By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

The training period is in office full time (60 days).  After this period, this is a hybrid role which consists of working remotely (3 days) and in our office (2 days) each week - this is subject to business needs. 

Overview

The HVOE Rep is critical to the success of SGWS by enabling the seamless processing of high-volume orders from major retail chains via EDI and NFS technologies. These reps support some of the largest and most complex accounts, including Publix, Total Wine & More, Costco, GoPuff, and FILC—Florida’s largest spirits and wine pool buying group. This role is also responsible for taking Customer Service phone calls that are evaluated and coached for accurate handling. Ultimately, the goal is to provide the highest customer satisfaction by providing appropriate resolution of customer-related issues and high-volume customer orders.

Primary Responsibilities

• Input customer orders via phone call
• Input high volume customer orders on a consistent basis
• Answer inquiries regarding customers' accounts
• Electronic imaging
• Research shortage and miss-shipped claims
• Process/enter orders
• Handle calls from customer service queue
• Handle all salespersons changes
• Perform the job in accordance with company and departmental policies and procedures
• Perform other related duties as assigned

Minimum Qualifications

• High school diploma or equivalency plus 1 year of experience with SGWS
• Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas

Preferred Skills

• EDI (Electronic Data Interchange)/ NFS (Network File Sharing) knowledge
• Advance AS400 skills
• Basic MS Excel, MS Outlook and MS Word experience
• Personal time management
• Usage of critical thinking skills
• High Accuracy of order entry
• Attention to detail

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor) or adding machine
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.