Job Title:  Staff Support Technician-Service Now Administrator

What You Need To Know

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier wine and spirits distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

The reputation of Southern Glazer’s is well-established, and it's no surprise that we are regularly recognized for our culture. Southern Glazer’s has been recognized by Newsweek as one of America’s Greatest Workplaces for Inclusion and Diversity, as well as for Women and Parents and Families. These accolades speak volumes about our commitment to creating a supportive and inclusive culture of belonging for all employees.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Overview

As a Staff ServiceNow Platform Administrator, you will be responsible for the administration, configuration, and maintenance of the ServiceNow platform. You will play a key role in ensuring the platform's stability, performance, and scalability to meet the evolving needs of our organization. This position requires a deep understanding of ServiceNow modules, best practices, and the ability to collaborate with cross-functional teams to deliver high-quality solutions.

Primary Responsibilities

• Administer, configure, and maintain the ServiceNow platform, including user management, security, and data integrity.
• Implement and manage ServiceNow modules such as Incident Management, Problem Management, Change Management, Asset Management, and CMDB.
• Develop and maintain workflows, business rules, and UI policies to automate processes and improve efficiency.
• Monitor system performance, troubleshoot issues, and implement necessary fixes and enhancements.
• Collaborate with stakeholders to gather requirements, design solutions, and implement changes.
• Provide technical support and guidance to end-users and other team members.
• Stay up-to-date with the latest ServiceNow features, best practices, and industry trends.
• Conduct regular system audits and prepare reports on system performance and usage.

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Certified System Administrator (CSA) certification from ServiceNow.
• Minimum of 3 years of experience as a ServiceNow Administrator or in a similar role.
• Strong knowledge of ServiceNow (e.g., ITSM, HR, AppEngine, ITOM, IRM, SecOps, etc.) with in-depth knowledge of platform capabilities, scripting languages, and architecture.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Preferred Skills:

• Experience with Agile methodologies.
• Additional ServiceNow certifications are a plus.

Physical Demands

Physical demands with activity or condition for a considerable amount of time may include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device
Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping
May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.