Job Title:  Senior Operator IT

What You Need To Know

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier wine and spirits distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

The reputation of Southern Glazer’s is well-established, and it's no surprise that we are regularly recognized for our culture. Southern Glazer’s has been recognized by Newsweek as one of America’s Greatest Workplaces for Inclusion and Diversity, as well as for Women and Parents and Families. These accolades speak volumes about our commitment to creating a supportive and inclusive culture of belonging for all employees.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Overview

The Sr. Operator IT role is responsible for the day-to-day operations and support of data center operations and accountable for leading the availability of SGWS enterprise key operating platforms (KOP’s).  Responsibilities of this role include monitoring the health of systems including but not limited to the physical environment that is comprised of power, server, network, storage, and connectivity.  The Infrastructure Operations role monitors SGWS systems for threshold adherence, monitoring batch operations, executing tasks required for backup and recovery operations (tape setup and mounting activities, tape post processing and dismounting activities), documentation and escalation of issues to the appropriate support groups, executing processes necessary to produce required reports, including the creation of the daily report. This role creates and updates documentation as it relates to data center support operations.        

Primary Responsibilities

• Follow up on all special requests from sites (Refresh/Backups/etc.).
• Daily Interaction with the Midrange Systems group
• Be available to cover any Shift whenever required.
• Publish daily activity and problem logs.
• Support and be involved with the Critical Incident Management team activities
• Proactively monitor the health of systems and notify manager as appropriate
• Monitor the systems for threshold adherence
• Monitor batch operations
• Execute tasks required for backup and recovery operations (tape setup and mounting activities, tape post processing and dismounting activities)
• Document issues and escalate them to the appropriate support groups
• Execute processes necessary to produce required reports, including the creation of the daily report
• Create and update documentation for data center support operations
• Maintain data center cleanliness and security
• Mentor peers to help them build capabilities
• Improve efficiency of team
• Available 24x7
• Verify Turnover between shifts are properly covered
• Daily communications and updates with all three Shifts

Minimum Qualifications

• Bachelor’s or master’s degree in related field (e.g., Computer Science, Information Systems, etc.) or equivalent combination of education and work experience.
• 3+ or more years of experience working within data center operations
• 3+ or more years of experience with: AS400 operations field, AS400 / iSeries, backup / recovery and job scheduler functionality
• Able to troubleshoot both AS400 Operational problems
• Availability to cover 3rd, 2nd, 1st shift including weekends when required. Verify Turnover between shifts are properly covered
• Experienced with support and involvement with the Critical Incident Management team activities. ITIL v3.0

Physical Demands

• Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at NationalTA@sgws.com