Job Title:  Digital Engineering Operations Lead

What You Need To Know

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the preeminent wine and spirits distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

Southern Glazer’s is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Overview

The Service Owner partners with Digital Engineering leadership to drive organizational effectiveness, operational excellence, and execution across the engineering organization. This role establishes and manages eadership operating rhythms, coordinates strategic initiatives, maintains visibility into engineering priorities, and ensures alignment across engineering, architecture, product, and business stakeholders. The role serves as the operational hub for Digital Engineering by managing organizational planning, executive reporting, governance forums, technology goal tracking, and cross-functional execution.

Primary Responsibilities

• Partner with Digital Engineering leadership to establish and continuously improve leadership operating 
  rhythms, organizational priorities, and execution plans.
• Coordinate recurring Digital Engineering leadership operating rhythms and governance forums (e.g., DEAR, Tech Connect, Engineering Manager Connect, leadership reviews, planning sessions, and executive communications), ensuring alignment, follow-through, and organizational effectiveness.
• Drive cross-functional coordination across Digital Engineering leadership and partner teams to advance organization-wide priorities, manage dependencies, and ensure decisions and actions are carried through.
• Own planning, tracking, and reporting for Digital Engineering strategic objectives, technology goals, KPIs, organizational health, and executive scorecards.
• Ensure leadership decisions and cross-team commitments are clearly documented, assigned, and carried through across Digital Engineering.
• Develop executive presentations, leadership dashboards, organizational communications, business reviews, and planning materials.
• Coordinate engineering portfolio governance and planning activities while aligning engineering investments with business priorities.
• Identify organizational roadblocks and recommend operational improvements that increase leadership effectiveness and execution.
• Support Engineering Directors with ETP coordination and ensure key actions, deliverables, and organizational initiatives are completed.
• Maintain documentation, knowledge repositories, and reporting that improve transparency, collaboration, and continuous improvement.

Minimum Qualifications

• Bachelor's degree in Business, Engineering, Information Systems, Computer Science, or related field, or equivalent experience.
• 5+ years supporting technology organizations in program operations, business operations, engineering operations, or organizational effectiveness.
• Experience working within Agile and DevOps environments. 
• Strong written and verbal communication skills with experience supporting executive leadership..

Preferred Skills

• Advanced knowledge of service strategy, operational planning, governance, and continuous improvement.
• Strong understanding of IT services, Agile, DevOps, and engineering operating models.
• Experience establishing leadership operating rhythms, governance forums, and executive reporting.
• Demonstrated ability to develop KPIs, dashboards, and performance reporting that drive organizational insights and decision-making.
• Proven ability to plan and coordinate across organizations with competing priorities while driving accountability and execution.
• Strong understanding of service management practices, including performance management, risk identification, and operational excellence.
• Ability to think strategically, align engineering priorities with business objectives, and deliver measurable value.
• Strong executive communication, facilitation, and stakeholder management skills.
• Proven ability to influence without direct authority and build alignment across engineering, product, architecture, and business teams.
• Passion for operational excellence, organizational effectiveness, and fostering a collaborative, customer-focused engineering culture.

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
• Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at NationalTA@sgws.com