Job Title:  AI/ML Engineer- Supply Chain

What You Need To Know

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier wine and spirits distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

The reputation of Southern Glazer’s is well-established, and it's no surprise that we are regularly recognized for our culture. Southern Glazer’s has been recognized by Newsweek as one of America’s Greatest Workplaces for Inclusion and Diversity, as well as for Women and Parents and Families. These accolades speak volumes about our commitment to creating a supportive and inclusive culture of belonging for all employees.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Overview

The AI/ML Engineer is responsible for designing, building, and deploying machine learning models and AI systems to transform data into actionable insights. The AI/ML Engineer ensures that models developed by data scientists are scalable and seamlessly integrated into production environments, where they are monitored for data and infrastructure drift. Collaboration with Data Scientists, Software Developers, Engineers, and Domain Architects is essential for the AI/ML Engineer to gather requirements and integrate AI solutions into existing systems, creating a cohesive technological ecosystem.

Primary Responsibilities

• Design and develop LLM-powered chatbots and agents that integrate with business systems and workflows.
• Fine-tune or prompt-engineer foundation models (e.g., OpenAI, Anthropic, Databricks MosaicML) for enterprise use cases.
• Build retrieval-augmented generation (RAG) pipelines and vector databases for domain-specific knowledge integration.
• Develop data ingestion and orchestration pipelines using Databricks, Python, or Spark for model input/output.
• Implement evaluation frameworks for chatbot quality, hallucination detection, and model performance tracking.
• Collaborate with backend and data engineering teams to deploy AI models as APIs or microservices in production.
• Ensure security, compliance, and ethical AI standards across all deployments.
• Experiment with multi-agent workflows and contextual memory for autonomous task execution.
• Contribute to the organization’s AI engineering playbook, ensuring scalable and reusable design patterns.

Additional Primary Responsibilities

• Deploy machine learning models into production environments and ensure models are scalable and able to handle real-time data processing.
• Monitor model performance and accuracy over time and update modes with new data when available and as requirements change.
• Debug and troubleshoot issues with model performance and/or deployment.
• Ensure AI models adhere to ethical guidelines and regulatory standards and address issues related to bias, fairness and transparency in AI systems.
• Develop and optimize algorithms to enable machines to perform tasks aligned with business objectives.
• Handle data preprocessing and feature engineering.

Minimum Qualifications

• Bachelor’s or Master’s in Computer Science, Data Science, Engineering, or related field.
• 3+ years of experience in AI/ML engineering, with proven experience in LLM or chatbot development.
• Strong proficiency in Python (LangChain, or similar frameworks).
• Experience with Databricks, Azure ML, AWS SageMaker, or equivalent platforms.
• Hands-on experience with OpenAI API, Anthropic Claude, Hugging Face Transformers, or MosaicML.
• Familiarity with vector databases.
• Solid understanding of prompt engineering, RAG, model fine-tuning, and evaluation metrics.
• Proficiency in SQL and data pipeline development.
• Strong understanding of MLOps, CI/CD pipelines, and API deployment practices.
• Excellent communication and collaboration skills with cross-functional teams.
• Experience building enterprise-grade AI assistants or autonomous agent frameworks.
• Familiarity with multi-agent orchestration and tools integration (e.g., MCP, LangGraph, CrewAI).
• Exposure to supply chain, planning, or analytics use cases.

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
• Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at NationalTA@sgws.com